Shipping policy

Shipping & Return Policy
All orders ship with standard shipping 3-5 business days.

Our products are printed on demand by different manufacturers once you place an order. Your items may be shipped separately. 

At Indy Bloom Design, we want your experience to be just as beautiful as the wallpaper and products you receive. That’s why we’ve streamlined our process to ship orders lightning-fast and make returns as smooth as possible. We want you to get your product quick too! 

Standard Shipping

We offer Standard shipping anywhere in the U.S.

Thanks to our efficient production process, your wallpaper is printed custom just for you within 2-4 business days. Please allow 7-10 business days for processing and shipping.

Note: During peak times or holidays, production may take slightly longer, but we always strive to keep it under 24 hours.

Return Policy Shipping

We want you to absolutely love your wallpaper or products! However, if something isn’t quite right, here’s how return shipping works:

  • General Returns: Return shipping costs will be deducted from your in-store credit for a new order. (You pay to ship it back, and we'll deduct it from your next order.)

  • Manufacturing errors or Incorrect Orders: We’ll cover the return shipping back. Please contact us within 7 days of receiving your order with photos so we can make it right and give you a pre-paid shipping label to send it back. Please see our Return policy to see if you qualify for in-store credit returns.

*** If your return is approved through our return process, we kindly ask that the wallpaper be returned unused, uncut, and in its original condition. 

Quality Issues

If you notice any concerns with the quality, color, or print of your wallpaper, please contact us right away at randon@indybloomdesign.com. We stand behind our work and are happy to assist with resolving any issues.

***Please note that we HIGHLY Suggest you order samples BEFORE purchasing the perfect print. This ensures the colors are what you want, as colors can vary from screen to screen and what it actually looks like printed as well as Scaling of the design.

Legal Disclaimers

  • Indy Bloom Design reserves the right to refuse returns that don’t meet the conditions outlined above.

  • We are not responsible for lost or damaged return shipments unless our provided return label is used for return items only.

  • We are not liable for any damages or losses beyond the original purchase price of the product.

  • This return policy complies with applicable consumer protection laws. Your statutory rights are not affected.


Lost Package Help

Frequently Asked Questions

My tracking says “Delivered,” but I do not have my package. What should I do?

Please wait 2–3 business days, as some packages arrive after the initial delivery scan. Then check with neighbors, other household members, and around all delivery areas before filing a carrier claim.

Will you replace or refund a package that was lost by the carrier?

No. Once an order has shipped, delivery is handled by the carrier. For packages lost by USPS or FedEx, customers must file a claim directly with the carrier.

Once an order leaves our warehouse, delivery is handled by the shipping carrier. If your package appears to be lost, please follow the steps below to file a claim with the carrier.

Damaged/Lost & Stolen Packages
Indy Bloom is not liable for any products damaged or lost/stolen during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Before You File a Claim

If your tracking says Delivered but you do not see your package yet, please wait 2–3 business days before filing a lost package claim. In some cases, carriers mark packages as delivered slightly before they physically arrive.

Before filing a claim, please do all of the following:

  • Check around all doors, porches, side yards, garages, mailboxes, parcel lockers, and any other possible drop-off areas.
  • Check with neighbors in case the package was delivered nearby.
  • Check with other household members in case someone else accepted or brought in the package.
  • Review your tracking details carefully for any delivery notes or updated scans.

If your package still has not turned up after waiting 2–3 business days and checking these places, you may file a claim with the carrier directly.

Important Policy Notice

Because lost packages are the responsibility of the shipping carrier once the order is in transit, we are unable to refund or replace orders that are lost by USPS or FedEx. We recommend filing a claim directly with the carrier as soon as you have completed the steps above.

How to File a Lost Package Claim with USPS

  1. Wait 2–3 business days if your tracking says Delivered but the package is not there yet.
  2. Check with neighbors and household members and inspect all delivery areas around your home.
  3. Visit USPS Missing Mail and submit a missing mail search request using your tracking number.
  4. If applicable, file a USPS insurance claim if your shipment included insurance.

USPS Missing Mail:
https://www.usps.com/help/missing-mail.htm

USPS Claims:
https://www.usps.com/help/claims.htm

What you may need for USPS

  • Tracking number
  • Shipping receipt, if available
  • Proof of value for the contents
  • Insurance information, if applicable

How to File a Lost Package Claim with FedEx

  1. Wait 2–3 business days if your tracking says Delivered but you do not have your package yet.
  2. Check with neighbors and household members and inspect all possible delivery locations.
  3. Go to the FedEx tracking page and enter your tracking number.
  4. Select Manage Delivery.
  5. Select Report Missing Package.
  6. Follow the prompts to submit your missing package report or claim.

FedEx Tracking:
https://www.fedex.com/fedextrack/

FedEx Claims:
https://www.fedex.com/en-us/customer-support/claims.html

What you may need for FedEx

  • Tracking number
  • Contact information
  • Supporting documents, if requested
  • Proof of value or receipt for the contents, if applicable

Need Your Tracking Number?

Please refer to your shipping confirmation email for your tracking number before contacting the carrier.