HELP CENTER
Lost Package Help
Once an order leaves our warehouse, delivery is handled by the shipping carrier. We are here to help you know what the steps are to file a claim. If your package appears to be lost, please follow the steps below before filing a claim.
Frequently Asked Questions
My tracking says “Delivered,” but I do not have my package. What should I do?
Please wait 2–3 business days, as some packages arrive after the initial delivery scan. Then check with neighbors, other household members, and around all delivery areas before filing a carrier claim.
Will you replace or refund a package that was lost by the carrier?
No. Once an order has shipped, delivery is handled by the carrier. For packages lost by USPS or FedEx, customers must file a claim directly with the carrier.
Before You File a Claim
If your tracking says Delivered but you do not see your package yet, please wait 2–3 business days before filing a lost package claim. In some cases, carriers mark packages as delivered slightly before they physically arrive.
Before filing a claim, please do all of the following:
- Check around all doors, porches, side yards, garages, mailboxes, parcel lockers, and any other possible drop-off areas.
- Check with neighbors in case the package was delivered nearby.
- Check with other household members in case someone else accepted or brought in the package.
- Review your tracking details carefully for any delivery notes or updated scans.
If your package still has not turned up after waiting 2–3 business days and checking these places, you may file a claim with the carrier directly.
Important Policy Notice
Because lost packages are the responsibility of the shipping carrier once the order is in transit, we are unable to refund or replace orders that are lost by USPS or FedEx. We recommend filing a claim directly with the carrier as soon as you have completed the steps above.
How to File a Lost Package Claim with USPS
- Wait 2–3 business days if your tracking says Delivered but the package is not there yet.
- Check with neighbors and household members and inspect all delivery areas around your home.
- Visit USPS Missing Mail and submit a missing mail search request using your tracking number.
- If applicable, file a USPS insurance claim if your shipment included insurance.
USPS Missing Mail:
https://www.usps.com/help/missing-mail.htm
USPS Claims:
https://www.usps.com/help/claims.htm
What you may need for USPS
- Tracking number
- Shipping receipt, if available
- Proof of value for the contents
- Insurance information, if applicable
How to File a Lost Package Claim with FedEx
- Wait 2–3 business days if your tracking says Delivered but you do not have your package yet.
- Check with neighbors and household members and inspect all possible delivery locations.
- Go to the FedEx tracking page and enter your tracking number.
- Select Manage Delivery.
- Select Report Missing Package.
- Follow the prompts to submit your missing package report or claim.
FedEx Tracking:
https://www.fedex.com/fedextrack/
FedEx Claims:
https://www.fedex.com/en-us/customer-support/claims.html
What you may need for FedEx
- Tracking number
- Contact information
- Supporting documents, if requested
- Proof of value or receipt for the contents, if applicable
Need Your Tracking Number?
Please refer to your shipping confirmation email for your tracking number before contacting the carrier.
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Peel-and-Stick Wallpaper Troubleshooting
If your Indy Bloom peel-and-stick wallpaper is not sticking properly, don’t panic. There are a few common reasons this can happen, and in most cases, the issue can be improved with the right prep and application technique.
Below are the most common causes and what to do about them.
Issue 1: Improper Wall Preparation
The most common reason peel-and-stick wallpaper does not adhere well is poor wall preparation. Indy Bloom peel-and-stick wallpaper needs a clean, smooth, dry, and properly prepared surface in order to stick correctly.
Troubleshooting Steps
Clean your walls thoroughly
Dust, dirt, grease, and residue can create a barrier between the adhesive and the wall.
Solution:
Before applying your wallpaper, wipe down the wall with a damp cloth or sponge using plain water or a mild, non-abrasive cleaner. Make sure the wall is completely dry before installation. We recommend waiting at least 24 hours after cleaning before applying wallpaper.
A smooth wall surface is best
Texture, bumps, holes, or wall imperfections can prevent the wallpaper from making full contact.
Solution:
If your walls have texture such as orange peel, knockdown, or other uneven finishes, a skim coat may be needed to create a smooth surface. Sand any raised areas, patch holes, and repair cracks before installation.
Prime your walls
Some modern paints, especially stain-resistant, washable, low-VOC, or matte finishes, can interfere with adhesion. Primer helps create a more stable surface for wallpaper to grip.
Solution:
Apply a high-quality primer designed for wallpaper application or difficult surfaces. Allow the primer to fully cure according to the manufacturer’s instructions before installing your Indy Bloom wallpaper. Even freshly painted walls often need additional cure time and may still benefit from priming.
Issue 2: Environmental Factors
Room temperature and humidity can affect how well peel-and-stick wallpaper performs.
Troubleshooting Steps
Keep the room at a moderate temperature
If the room is too hot or too cold, the adhesive may not perform as it should.
Solution:
Install your wallpaper in a room that stays between 65–80°F during application and for at least 48 hours afterward.
Watch humidity levels
High humidity can affect adhesion, especially in rooms with moisture in the air.
Solution:
Try to keep humidity at a moderate level. If the room is very humid, use a dehumidifier if possible. Avoid installing wallpaper in damp conditions.
Issue 3: Incorrect Application Technique
Even a great product can fail if it is applied the wrong way. Proper technique makes a big difference in how well your wallpaper stays in place.
Troubleshooting Steps
Peel a little, stick a little
Removing too much backing at once can lead to misalignment, wrinkles, bubbles, and weak adhesion.
Solution:
Start by peeling away only a few inches of the backing paper. Line up the top of the panel first, then slowly continue peeling the backing away as you smooth the wallpaper downward.
Use a smoothing tool as you go
Air bubbles and gaps reduce contact between the wallpaper and the wall.
Solution:
Work from the center outward using a smoothing tool, pressing firmly and evenly as you go. If you get a stubborn bubble, gently lift the wallpaper back to that area and reapply.
Apply firm, even pressure
Light pressure is not enough. The adhesive needs good contact with the wall.
Solution:
Use steady, firm pressure with your smoothing tool over the full surface of each panel to help the wallpaper adhere properly.
Follow panel alignment instructions carefully
Some wallpaper installs require exact panel matching or overlap depending on the product and design.
Solution:
Be sure to follow the application instructions included with your Indy Bloom wallpaper so the seams line up correctly and the panels adhere as intended.
Issue 4: Wall Surface Considerations
Some wall surfaces are simply more difficult for peel-and-stick wallpaper to adhere to.
Troubleshooting Steps
Flat, matte, or highly washable paints can be tricky
Certain paint finishes do not provide the best surface for adhesive wallpaper.
Solution:
If your wall has a flat, matte, stain-resistant, or washable finish, priming is strongly recommended before installation.
Textured walls can cause lifting
Peel-and-stick wallpaper performs best on smooth walls. Texture creates less contact between the adhesive and the surface.
Solution:
For best results, apply only to smooth walls. If your wall is textured, skim coating and sanding may be necessary before priming and installation.
Porous or unfinished surfaces are not ideal
Unpainted drywall, brick, concrete, and other porous materials are not recommended without significant prep.
Solution:
These surfaces typically require patching, sanding, smoothing, and priming before wallpaper can be applied successfully.
Too much repositioning can weaken adhesion
Peel-and-stick wallpaper is removable, but repeated lifting and reapplying can reduce how well it sticks over time.
Solution:
Try to position panels carefully during installation and avoid excessive repositioning once the panel is in place.
What to Do If You Notice Lifting
If you notice the edges lifting or parts of the panel pulling away from the wall after application, here are a few things to try:
Gently re-smooth the area
Use your smoothing tool to press the lifting area back into place with firm pressure.
Try gentle heat
For small lifting areas, a hairdryer on a low setting may help reactivate the adhesive slightly.
How to do it:
Hold the hairdryer a few inches away, warm the area briefly, then press the wallpaper firmly back onto the wall. Use caution and do not overheat the wallpaper.
Avoid overhandling the panel
If a section has been pulled off and reapplied many times, it may lose some of its original tack.
Best Results for Peel-and-Stick Wallpaper
For the best outcome with your Indy Bloom peel-and-stick wallpaper, make sure your walls are:
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Clean
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Smooth
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Dry
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Properly primed
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Installed in a moderate-temperature environment
A beautiful wallpaper install starts with proper prep. Taking the time to prepare your walls the right way can make all the difference in how your wallpaper looks and how well it lasts.
Assumption of Risk
By purchasing, installing, or using Indy Bloom products, the customer acknowledges and assumes all risks associated with the installation, use, and presence of wallpaper products in a residential or commercial space. This includes, without limitation, the risk of product detachment, falling materials, or resulting property damage or personal injury.
Limitation of Liability for Injury
To the fullest extent permitted by law, Indy Bloom shall not be liable for any personal injury, bodily harm, or death arising from or related to:
- Wallpaper detachment or failure
- Improper installation or surface preparation
- Environmental conditions beyond our control
- Use of third-party adhesives or tools
This applies whether the claim arises from negligence, product use, or otherwise.
Exclusion of Consequential Damages
In no event shall Indy Bloom be liable for indirect, incidental, special, or consequential damages, including but not limited to:
- Medical expenses
- Loss of use
- Loss of enjoyment
- Personal injury claims
- Property damage beyond the cost of the product
Customer Indemnification
Customer agrees to defend, indemnify, and hold harmless Indy Bloom, its owners, employees, and affiliates from any claims, damages, injuries, losses, or expenses arising from:
- Installation or use of the wallpaper
- Failure to follow installation guidelines
- Claims by third parties related to wallpaper detachment
Need More Help?
If you are still having trouble with your Indy Bloom wallpaper, please contact us and include:
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Your order number
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Photos of the wall surface
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Photos of the lifting or problem area
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A description of your wall type and paint finish
This helps us troubleshoot your issue more accurately.
Indy Bloom peel-and-stick wallpaper is designed for smooth, properly prepared surfaces. Because wall texture, paint type, humidity, and installation methods vary, results may differ depending on your wall conditions.