Refund policy
Refund, Return, Exchange Policy
Because many of our items are custom-made and printed to order based on the customer's own home and project size, most purchases are final sale and cannot be returned, refunded, or exchanged due to improper installation or improper measuring.
We will make it right if:
- Your item arrives damaged
- Your item arrives defective
- You received the wrong item (because of our warehouse error)
We cannot offer refunds/exchanges for:
- Ordering the wrong material/substrate (ex: Traditional, Peel & Stick, Luxe Peel and Stick)
- Ordering the wrong quantity/measurements
- Color expectations or minor variations (screens/printing batches)
- Installer/wall issues
- Change of mind / Buyer's remorse.
For any damage/defect concerns, contact us within 7 days of delivery at randon@indybloomdesign.com with your order number + clear photos of the defect or damage. We know sometimes mishaps happen on our end and we want to make it right.
Wallpaper (Traditional + Peel & Stick+ Luxe peel and stick) — Final Sale
All wallpaper is custom printed to order, including Traditional, Peel & Stick, and Luxe Peel and Stick. For that reason, wallpaper orders are final sale and are not eligible for returns, exchanges, or refunds, including:
- Ordering the wrong material/substrate (Traditional vs Peel & Stick)
- Ordering the wrong quantity or measurements
- Color variation, dye-lot variation, or differences due to screen/monitor settings
- Installation issues, wall conditions, or installer error
- Change of mind
Exceptions: If your wallpaper arrives damaged, defective, or incorrect (our error), email us within 7 days of delivery with:
- Order number
- Clear photos (close-up + full roll/panels + packaging if applicable)
If approved, we will repair the issue with a replacement/reprint/in store credit as appropriate.
How to Request Help / Report a Problem
Email randon@indybloomdesign.com with:
- Your order number
- A brief description
- Photos (required for damage/defect/wrong item claims)
If your request is approved, we’ll send return instructions and, when applicable, a shipping label.
Returned items must be in new, resalable condition, securely packaged.
Refund Options after approved return:
We offer store credit or a reprint only for approved returns (where applicable).
- If a return is approved for an item that arrived as ordered and in new condition, the cost of return shipping may be deducted from the store credit.
- If your item arrived damaged or incorrect, return shipping (if required) is on us.
Legal Disclaimers
- Indy Bloom reserves the right to deny returns that do not meet the conditions above.
- We are not responsible for return packages lost or damaged during transit unless our return label is used.
- Indy Bloom is not liable for any loss or damage beyond the original purchase price.
- This policy complies with applicable consumer protection laws. Your statutory rights are not affected.
Shipping Policy
Where We Ship From
- Wallpaper is printed to order and ships from our production facility in Mesa, Arizona (USA).
- Other products may ship from multiple manufacturing partners located in the USA.
- Some order items may ship separately.
Production Timeline
Because items are made to order, please allow 4–6 business days for production before your order ships. Tracking details will be sent once your order leaves our facility/partner.
Shipping Methods
We ship via trusted carriers such as USPS, UPS, and FedEx.
At this time, we ship only within the U.S.
Delivery Time
After your order ships, delivery typically takes 3–5 business days, depending on method and destination (in addition to production time).
Address Accuracy
Please double-check your shipping address at checkout. Indy bloom is not responsible for delays or lost orders due to incorrect information provided at the time of purchase.
Still Have Questions?
Email us anytime at randon@indybloomdesign.com — we’re happy to help.
Other Indy Bloom Product Refund/Exchange Info:
Blankets & Gift Wrap (Final Sale)
All blanket and gift wrap sales are final due to the custom printing and made-to-order nature of each item.
If your item arrives damaged or defective:
Email random@indybloomdesign.com within 7 days of delivery and include:
- Order number
- Clear photos of the issue (close-up + full view)
In some cases, damaged items may need to be returned for inspection before a resolution is issued. Once inspected, we will offer either:
- A replacement of the same product, or
- Store credit toward a future purchase
We cannot accept returns or exchanges for color variation, sizing differences, or buyer’s remorse. Please review product descriptions and photos carefully before ordering.
Digital Downloads (Final Sale)
All digital downloads are final sale. Once your purchase is complete and the files are delivered, we cannot offer refunds, exchanges, or cancellations.
Please review product details carefully before purchasing. If you have trouble accessing or downloading your files, email randon@indybloomdesign.com and we’ll help you receive your purchase.
By purchasing a digital item from Indy Bloom Design™, you acknowledge and agree that digital sales are non-refundable due to their instant-access nature.
Returns for Eligible Non-Custom Items (If Applicable)
If we offer non-custom items that are eligible for returns (not custom-made, not print-on-demand), the following applies:
Eligibility Requirements
To be eligible for a return, the item must be:
- Unused, unwashed, and in original condition
- In original packaging and resalable
- Requested within 30 days of delivery
- Returned with your order confirmation/receipt
Not Eligible for Return
The following are not eligible for return:
- Custom or made-to-order items (including wallpaper)
- Print-on-demand products
- Sample swatches
- Sale or clearance items (final sale)
- Items that have been used, cut, altered, washed, or damaged
- Gift cards/gift certificates
Still Have Questions?
We’re just an email away! Reach out to us anytime at randon@indybloomdesign.com—we’re happy to help.